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PRIVACY POLICY FOR RICH EDE TREE SURGEON T/A RE-TREE

This policy (together with any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

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WHO WE ARE

We (or “us”) means Rich Ede Tree Surgeon T/A RE-Tree, operating in Cornwall and Devon.

By contacting us, using our services, or visiting our website (“our site”), you are accepting and consenting to the practices described in this policy unless you inform us otherwise.

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INFORMATION WE COLLECT ABOUT YOU

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, email, or otherwise. This includes information you provide when requesting a quote, subscribing to our services, participating in social media functions on our site, and reporting a problem. The information you give us may include your name, address, email address, phone number, location details, and financial information.

Information we collect about you. With regard to visits to our site, we may automatically collect:

  • Technical information, including your Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.

  • Information about your visit, including full Uniform Resource Locators (URL) clickstream to, through, and from our site; page response times, download errors, length of visits, and page interaction information (such as scrolling and clicks).

Information we receive from other sources. We may receive information about you from third parties (including business partners, sub-contractors, analytics providers, and search information providers) and combine it with data collected on our site.

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USES MADE OF THE INFORMATION

We use information held about you in the following ways:

Information you give to us. We will use this information to:

  • Carry out our obligations arising from any contracts entered into between you and us, and to provide you with quotes, tree surgery services, and information you request.

  • Notify you about changes to our service.

  • Ensure content from our site is presented effectively for your device.

  • Provide you with information about other services we offer similar to those you have enquired about.

Information we collect about you. We use this to:

  • Administer our site and internal operations (troubleshooting, data analysis, testing, research, statistical purposes).

  • Improve our site and maintain safety and security.

 

DISCLOSURE OF YOUR INFORMATION

We will never sell, rent, or trade your personal data to third parties for marketing or commercial purposes.

You agree that we may only share your personal information with:

  • Trusted sub-contractors and suppliers strictly for the performance of any contract we enter into with you (e.g., carrying out tree surgery or site clearance work).

  • Analytics and search engine providers that assist us in optimising and improving our site.

We will only disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer.

  • If we are under a legal duty to disclose or share your personal data to comply with any legal obligation, or to protect the rights, property, or safety of Rich Ede Tree Surgeon T/A RE-Tree, our customers, or others (including exchanging information for fraud protection and credit risk reduction).

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WHERE WE STORE YOUR DATA

The data that we collect from you will not be transferred outside the UK. We take all steps reasonably necessary to ensure your data is treated securely and in accordance with UK Data Protection and GDPR regulations.

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YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, or by contacting us directly at richede@live.co.uk or by calling 07429 628328.

Our site may contain links to third-party websites. If you follow a link to any of these websites, please note that they have their own privacy policies.

 

DATA RETENTION

We will not store your data for any longer than necessary. If you cease to use our services, your personal data will be securely archived or anonymised in line with statutory requirements.

 

ACCESS TO INFORMATION

You have the right to access information held about you in accordance with UK data protection legislation.

 

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

 

CONTACT

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to richede@live.co.uk or by calling 07429 628328.

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